The Production Operations Analyst will be responsible for the 24 x7 monitoring of RCA application processing along with managing all events impacting production processes, SLA’s and client satisfaction.


Primary Responsibilities

·       Analysts will monitor Batch processing in a 24 x 7 environment

·       Monitor and troubleshoot issues in Production & Stage Environment involves log scanning, understanding interdependency between different applications & 3rd party software

·       Interfaces with the Development, QA and Release management teams for managing releases of all RCA application and services into Production

·       Escalating issues as needed while communicating status and risks to management.

·       Responsible for participating in Root Cause Analysis weekly call for production events and tracking completion of corrective actions items determined in the Root cause analysis

·       Responsible for continual improvements of client job scheduling and workload management

·       Coordinates activities between on shore and off shore support teams.

·       Review the operational readiness of new products and services being transitioned into production environment.

Other Related Responsibilities

·       Maintains production support documentation library ensuring documents are current, accurate, and available to appropriate groups

·       Follows and supports IT business processes including change management, configuration management, and disaster recovery and business continuity

·       Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fall back exercises

·       Provides advanced support and direction for the integration of 3rd party systems or applications required to support the business

·       Implements processes and procedures using the ITIL framework

·       Works towards continual improvements of process and procedures with a goal of operational excellence.

·       Other duties as assigned including active participation in Projects related to both the IT department and the company as a whole


·       4+ year working knowledge on Linux/Unix OS & Windows OS and in a Production Environment.

·       Strong in Unix/Linux commands and Shell and KSH scripting

·       Proficient in SQL Server and Windows technologies

·       Proficient with Microsoft Office Suite (Word, Excel, Power Point)

·       Prior Abinitio software experience preferred

·       Team player with strong desire to assist and share knowledge

·       Ability to work and support off hours

·       Works with a sense of urgency

·       Prior health plan operations experience helpful

·       Professional with ability to properly handle confidential information

·       Ability to work well independently and in a team environment.

·       Ability to handle multiple tasks, prioritize and meet deadlines.

·       Excellent written and verbal communication skills.

·       Exhibits behaviors consistent with Cotiviti Values.


Wednesday, May 5, 2021