The Production Operations Analyst will be responsible for the 24 x7 monitoring of RCA application processing along with managing all events impacting production processes, SLA’s and client satisfaction.


Primary Responsibilities

  • Analysts will monitor Batch processing in a 24 x 7 environment
  • Monitor and troubleshoot issues in Production & Stage Environment involves log scanning, understanding interdependency between different applications & 3rd party software
  • Interfaces with the Development, QA and Release management teams for managing releases of all RCA application and services into Production
  • Escalating issues as needed while communicating status and risks to management.
  • Responsible for participating in Root Cause Analysis weekly call for production events and tracking completion of corrective actions items determined in the Root cause analysis
  • Responsible for continual improvements of client job scheduling and workload management
  • Coordinates activities between on shore and off shore support teams.
  • Review the operational readiness of new products and services being transitioned into production environment.

Other Related Responsibilities

  • Maintains production support documentation library ensuring documents are current, accurate, and available to appropriate groups
  • Follows and supports IT business processes including change management, configuration management, and disaster recovery and business continuity
  • Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fall back exercises
  • Provides advanced support and direction for the integration of 3rd party systems or applications required to support the business
  • Implements processes and procedures using the ITIL framework
  • Works towards continual improvements of process and procedures with a goal of operational excellence.
  • Other duties as assigned including active participation in Projects related to both the IT department and the company as a whole


  • 4+ year working knowledge on Linux/Unix OS & Windows OS and in a Production Environment.
  • Strong in Unix/Linux commands and Shell and KSH scripting
  • Proficient in SQL Server and Windows technologies
  • Proficient with Microsoft Office Suite (Word, Excel, Power Point)
  • Prior Abinitio software experience preferred
  • Team player with strong desire to assist and share knowledge
  • Ability to work and support off hours
  • Works with a sense of urgency
  • Prior health plan operations experience helpful
  • Professional with ability to properly handle confidential information
  • Ability to work well independently and in a team environment.
  • Ability to handle multiple tasks, prioritize and meet deadlines.
  • Excellent written and verbal communication skills.
  • Exhibits behaviors consistent with Cotiviti Values.


Thursday, December 31, 2020