The Production Operations Analyst will be responsible for the 24 x7 monitoring of RCA application processing along with managing all events impacting production processes, SLA’s and client satisfaction.

JOB RESPONSIBILITIES:

Primary Responsibilities

• Analysts will monitor Batch processing in a 24 x 7 environment
• Monitor and troubleshoot issues in Production & Stage Environment involves log scanning, understanding interdependency between different applications & 3rd party software
• Interfaces with the Development, QA and Release management teams for managing releases of all RCA application and services into Production
• Escalating issues as needed while communicating status and risks to management.
• Responsible for participating in Root Cause Analysis weekly call for production events and tracking completion of corrective actions items determined in the Root cause analysis
• Responsible for continual improvements of client job scheduling and workload management
• Coordinates activities between on shore and off shore support teams.
• Review the operational readiness of new products and services being transitioned into production environment.

Other Related Responsibilities

• Maintains production support documentation library ensuring documents are current, accurate, and available to appropriate groups
• Follows and supports IT business processes including change management, configuration management, and disaster recovery and business continuity
• Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and fall back exercises
• Provides advanced support and direction for the integration of 3rd party systems or applications required to support the business
• Implements processes and procedures using the ITIL framework
• Works towards continual improvements of process and procedures with a goal of operational excellence.
• Other duties as assigned including active participation in Projects related to both the IT department and the company as a whole

REQUIREMENTS:

• 4+ year working knowledge on Linux/Unix OS & Windows OS and in a Production Environment.
• Strong in Unix/Linux commands and Shell and KSH scripting
• Proficient in SQL Server and Windows technologies
• Proficient with Microsoft Office Suite (Word, Excel, Power Point)
• Prior Abinitio software experience preferred
• Team player with strong desire to assist and share knowledge
• Ability to work and support off hours
• Works with a sense of urgency
• Prior health plan operations experience helpful
• Professional with ability to properly handle confidential information
• Ability to work well independently and in a team environment.
• Ability to handle multiple tasks, prioritize and meet deadlines.
• Excellent written and verbal communication skills.
• Exhibits behaviors consistent with Cotiviti Values.